Refund & Cancellation Policy
Effective: June 22, 2026 · Last updated: June 22, 2026
This policy explains how subscription cancellations, refunds and plan changes work for Verdeshell CRM. By subscribing to the Service, you agree to this policy together with our Terms of Service.
1. Scope
This Refund & Cancellation Policy applies to subscription fees paid by Subscribers to Verdeshell Technologies for access to the Verdeshell CRM platform (the "Service"). It forms part of, and should be read with, our Terms of Service. It does not apply to any payments that a Subscriber may collect from its own clients using the Service — those are solely between the Subscriber and its clients.
2. Free Trial
Where a free trial is offered, you may evaluate the Service during the trial period at no charge. You will not be billed unless you choose a paid plan. You may cancel at any time during the trial without any charge.
3. Subscription Fees & Billing
Paid subscriptions are billed in advance on a monthly or annual basis, as selected at checkout. Prices are exclusive of applicable taxes (including GST for Indian customers). Payment is processed securely through our payment provider (Razorpay); we do not store card numbers.
4. Cancellation
You may cancel your subscription at any time from your account settings or by contacting us. On cancellation, your subscription will not renew for the next billing cycle, and your access continues until the end of the current paid period. After the period ends, paid features are disabled; you may export your data for up to 90 days, after which it may be permanently deleted (except where retention is required by law).
5. Refunds
Subscription fees are generally non-refundable, and we do not provide refunds or credits for partial billing periods, unused time, or features not used, except where required by applicable law. If you believe you were charged in error, or in cases of a verified service failure attributable to Verdeshell, contact us within 7 days of the charge and we will review your request in good faith. Approved refunds are issued to the original payment method within a reasonable period.
6. Plan Changes (Upgrades & Downgrades)
Upgrades take effect immediately, and the difference for the remainder of the current period is charged on a pro-rata basis. Downgrades and module removals take effect at the end of the current billing period; no refund or credit is issued for the reduced scope during the period already paid for.
7. Failed or Disputed Payments
If a renewal payment fails, we may retry the charge and may suspend access until payment is completed. If you dispute a charge, please contact us first so we can resolve it directly.
8. How to Request
To cancel or request a refund, email connect@verdeshell.com from your registered email address, including your organization name and the relevant invoice or payment reference. We aim to acknowledge requests within 2 business days.
9. Contact
Verdeshell Technologies Sector 58, Gurgaon, Haryana, India — 122011 Email: connect@verdeshell.com